Privacy Policy

Last updated: 1 November 2026

In short: We collect only what we need to answer our customers' calls and run their accounts. We never sell personal information and never use it to train AI models. When we answer a call for a business, that business decides how its customers' information is used; we act on its behalf.

1. Who we are

Ansorly is operated by Hassan Akhter, a sole proprietor based in Karachi, Pakistan ("Ansorly", "we", "us"). This policy explains how we handle personal information when you visit our website, when a business uses Ansorly, and when you call a business that uses Ansorly. Contact: hello@ansorly.com, Plot B-158, Block I, North Nazimabad, Karachi, Pakistan.

2. Two roles we play

For our customers' callers, we act for the business you called (in US terms, as its "service provider"; in UK and EU terms, as its "processor"). That business decides why and how your information is used. If you have a question about your information, or want it corrected or deleted, contact that business; we will help them respond.
For our own customers, prospects and website visitors, we decide how the information is used, and this policy describes it.

3. What we collect

From	Information
People who call a business using Ansorly	Phone number (caller ID), name, address of the job or service, what the call was about, appointment details, messages left, and a written transcript of the call. Call audio is processed live to answer the call; we do not keep audio recordings.
People who receive reminder texts	Phone number, name, appointment time and the text sent, and whether it was delivered.
Our customers and their staff	Names, business and work contact details, logins (passwords are stored only in scrambled, one-way form), business settings, billing records and support emails.
Prospects	Business name, contact details and our notes when we contact you or you contact us. If we make a sample recording for your business, we use only your business's public name and town.
Website visitors	Basic technical information our hosting provider records for security (such as IP address, browser and pages requested). Our website does not use advertising or tracking cookies. When you sign in to the Ansorly app, your browser stores a sign-in token so you stay signed in.

4. How we use it

To answer calls for our customers, book and manage appointments, take messages, send reminder texts they have switched on, and show them their calls and bookings.
To review calls so the receptionist improves for that business (for example, suggesting lessons or questions that the business approves).
To run accounts, bill customers, provide support, and keep the service secure and working.
To contact businesses about Ansorly, where the law allows, with an easy way to say no.
To meet legal obligations and to protect our rights.

We do not sell or rent personal information, share it for cross-context behavioural advertising, or use it to train or fine-tune AI models. For people in the UK or EU, we rely on these legal grounds: performing our contract with our customers, our legitimate interests in running and protecting the service, legal obligations, and consent where it is required.

5. Who we share it with

We share personal information only with:

The business you called, which sees its own calls, transcripts, bookings and messages.
Service providers that run parts of the service for us under contract and may only use the information to do so: listed on our Subprocessors page (for example, cloud hosting, AI voice, phone and texting, email and payments).
Authorities when the law requires it, or to protect people's safety or our rights.
A buyer of the business, if Ansorly is ever sold, under this same policy.

6. Where it is processed

Ansorly's servers and AI processing are in the United States. Ansorly is operated from Pakistan, and our staff may access information from there to provide support and run the service. Where information moves between countries, we protect it with the measures described in this policy and, where required, appropriate contractual safeguards.

7. How long we keep it

Call records, transcripts, bookings and messages: for as long as the business keeps its account, unless the business asks us to delete them sooner or sets a shorter period.
After a business cancels: exported on request within 30 days, then deleted within a further 30 days, except where the law requires us to keep something.
Billing records: as long as tax and accounting laws require.
Backups are overwritten on their normal cycle, typically within 30 days.

8. How we protect it

We use encrypted connections (HTTPS) for the website, the app and data in transit; keep customers' account keys encrypted; store passwords only in scrambled one-way form; limit access to the people who need it; keep each business's information separate from every other business's; and keep backups. No system is perfectly secure, but we work to protect your information and will tell affected customers promptly if a breach affects their data.

9. Your choices and rights

Depending on where you live (for example California and other US states, the UK or the EU), you may have the right to know what personal information we hold about you, to get a copy, to correct it, to delete it, to object to or restrict some uses, and not to be treated differently for using these rights.

If you called a business that uses Ansorly, contact that business first; we will help them respond.
For anything else, email hello@ansorly.com. We may need to confirm who you are before acting, and will reply within the time the law requires.
To stop reminder texts, reply STOP to any of them (see our SMS Terms).
In the UK or EU, you may also complain to your data protection authority.

10. Children

Ansorly is a service for businesses and is not directed at children. We do not knowingly collect information from children under 13 except as part of a call made to a business.

11. Changes to this policy

We will update this page when our practices change, and change the date at the top. For significant changes we will also email our customers.

12. Contact

Questions or requests: hello@ansorly.com. Ansorly, operated by Hassan Akhter, a sole proprietor based in Karachi, Pakistan. Plot B-158, Block I, North Nazimabad, Karachi, Pakistan.