AnsorlyAcceptable Use Policy
Last updated: 1 November 2026
In short: Use Ansorly to answer your own business's calls and look after your own customers, honestly and within the law. Don't use it for spam, robocalls, deception or anything harmful.
This policy is part of our Terms of Service and applies to every business using Ansorly and everyone they allow to use it.
1. You may not use Ansorly to:
- Break any law or regulation, including telemarketing, consumer protection, privacy, call-recording and anti-discrimination laws.
- Make marketing or sales calls or send marketing texts, robocalls or bulk messages. Ansorly's calls and texts may only be about a customer's own appointments, enquiries or messages.
- Contact people who have not given the consent the law requires, or who have opted out.
- Pretend to be another business, a person, a government body or an emergency service, or mislead callers about who they are dealing with.
- Give medical, legal or financial advice, or present the receptionist as a licensed professional.
- Collect protected health information under HIPAA without a signed Business Associate Agreement with us, or collect payment card numbers, Social Security numbers or passwords through the receptionist.
- Harass, threaten, discriminate against or abuse anyone, or create or spread hateful, sexual or violent content.
- Replace emergency services. Callers in danger must always be told to call 911 or the local emergency number.
- Get around plan limits, share a login between businesses, resell the Service without our written agreement, or overload, probe or attack our systems.
- Copy, reverse-engineer or extract the receptionist's instructions, voices or software, or use them to build a competing service.
2. Telling callers
You are responsible for giving callers any notice the law requires about automated answering or recording in the places where you operate. We can switch on a short spoken notice at the start of each call at your request.
3. What happens if this policy is broken
We may ask you to stop, limit or suspend the Service, or end your subscription, depending on how serious the problem is. Where it's safe to, we'll tell you first and give you a chance to fix it. We may report illegal activity to the authorities, and phone companies may also take action under their own rules.
4. Reporting a problem
If you think Ansorly is being misused, email hello@ansorly.com.